Privacy Policy
Your privacy matters to us at cikutivaaruli
Information We Collect
When you engage with our financial education programs, we collect information that helps us provide better learning experiences. This includes details you share during enrollment, your progress through courses, and how you interact with our platform.
Personal Information
Name, email address, phone number, and postal address for course delivery and communication purposes.
Learning Data
Course progress, quiz results, assignment submissions, and participation in discussion forums.
Technical Information
IP address, browser type, device information, and website usage patterns for platform improvement.
Communication Records
Emails, support tickets, feedback forms, and any correspondence with our education team.
How We Use Your Information
Your information helps us deliver quality financial education. We use it to personalise your learning journey, track your progress, and provide support when you need it most.
- Delivering course content and tracking your educational progress
- Sending important updates about your enrolled programs
- Providing technical support and answering your questions
- Improving our courses based on student feedback and usage data
- Meeting legal obligations under Australian education and privacy laws
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain information in specific circumstances to support your education or meet legal requirements.
| When We Share | What We Share | Why |
|---|---|---|
| Service Providers | Contact details, course progress | Platform hosting, email delivery, payment processing |
| Legal Requirements | Relevant personal information | Compliance with court orders, government requests |
| Academic Partners | Progress data, completion certificates | Course accreditation and certification purposes |
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and Australian Consumer Law, you have specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, unless there are valid reasons for delay.
Correct Inaccurate Information
If you notice errors in your personal details or course records, let us know. We'll update your information promptly to ensure accuracy.
Delete Your Data
You can ask us to delete your personal information, though we may need to keep some records for legal or administrative purposes such as course completion certificates.
Data Security and Protection
We protect your information using industry-standard security measures. Our systems are regularly updated and monitored to prevent unauthorised access or data breaches.
- Encrypted data transmission using SSL certificates
- Secure servers hosted in Australian data centres
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to necessary information only
- Regular backups stored securely with encryption
Data Retention and Deletion
We keep your information for as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose.
Course Records
Academic progress, completion certificates, and assessment results are kept for seven years after course completion to support your professional development and meet accreditation requirements.
Communication Records
Support emails and correspondence are retained for three years to help resolve future queries and improve our services.
Marketing Information
If you've subscribed to our newsletters or updates, we'll keep your contact details until you unsubscribe or ask us to delete them.
We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. Significant changes will be communicated to all active students via email.
Privacy Questions and Concerns
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Email: help@cikutivaaruli.com
Phone: +61 411 419 040
Mail: 8 Fielding Way, Townsville QLD 4817, Australia
We aim to respond to all privacy-related inquiries within 5 business days.